INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I acquire gold from your marketplace?

Begin by exploring our curated collection of exquisite gold pieces. Once you've selected your item, proceed to our refined and secure checkout process. Your privacy and purchase experience are of utmost importance to us.

Is the gold offered on your platform certified?

Absolutely. Every piece featured on our marketplace is authenticated, hallmarked, and sourced exclusively from reputable refineries and verified ateliers. Certificates of purity and provenance accompany each purchase.

Can I view the gold before making a purchase?

We provide high-resolution imagery and comprehensive details for each item. For select high-value purchases, private viewings or virtual consultations can be arranged upon request.

How is the gold packaged?

Each order is packaged in tamper-proof, discreet luxury casing with full insurance. For premium clients, signature packaging and hand-delivery may be arranged.

What is the estimated delivery time?

Domestic deliveries typically arrive within 3–5 business days after the completion of the jewellery which take approximately 14 days to be completed.

Is my information and transaction secure?

Without compromise. We use military-grade encryption and vetted payment processors. Your trust is the foundation of our brand.

How can I contact your concierge support?

Our luxury client advisors are available via live chat, WhatsApp, and private email. Visit the Contact Us page to initiate a conversation.

INFORMATION ABOUT US

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